Very upset the gift shop was not open and that we were rushed on the extra floors that we paid extra money to see. Not sure I will ever go back.

 Extremely disappointed in the tour this year I’ve been going for probably the last 7-8 years not counting Covid and this is the worst tour I’ve been on. Our group has already decided that we will not be coming back. It has gotten progressively worse over the years. The tour guides on the ghost tour have become less and less knowledgeable and it feels like their job is to get us in and out as fast as possible. It’s honestly kind of sad. It used to be our favorite spot

 Great work on the haunted house overall but it wasn't really scary. 3-D glasses were a nice touch.

 Love it

 DO NOT PURCHASE ONLINE. The website doesn’t work and is poorly implemented. Purchased two tickets and it changed my dates to a different weekend when I received them. Sent messages to staff, but no response after two weeks.

 The wait was not worth the thrill! Waited over an hr for mediocre thrill. Wouldn't have minded the wait if the haunted house lived up to the hype

 Best we have been to!

 The staff was so helpful and did what they could with the information they were given. I could see in their faces the frustration of not having things clear so they could help their guests go to where they needed to. Also, it was raining and the lady in the parking only had a jacket for protection. No umbrella, nothing to keep warm and sheltered. Please, treat your staff better.

 Fun just not as scary as it was said to be

 I took my family to Waverly Hills, it was our very first time going. I wasn't sure what to expect, but the Halloween Event blew my expectations out of the water. Only complaint I had genuinely is that as we were waiting in line, no employees were present to give us instructions or a heads up of where we needed to go for prepaid tickets vs. People who needed to purchase tickets at the site.

 My family and I had the best time! My teenagers had never been to a haunted house before so they were nervous! They had the best time though and the actors were all so amazing!!! This was my second time coming and we will keep coming as long as we can!

 My husband and i enjoyed it.

 We went on Halloween night sat in traffic for 25 minutes. I ordered RIP price which I thought would allow good parking we had to walk through wooded, dark trail no lights to see how to get back to car . Straight jacket guy in Haunte Was told to sit on seats to see video , it was cold and sat there waiting for someone to start the video with no communication as to what was going on. The tour was very interesting, tour guides were very knowledge. Haunted house was amazing.

 Can't wait to come back to visit.

 It was really fun, enjoyed it tremendously with my friends!

 we followed the map here. We were met by a parking greeter who charged us $5 and sent us up the exit hill. My older mother and pregnant wife hoofed it all the way up the hill only to find out there was parking at the top. We were told she was "supposed to tell us there was a top lot". We knew there was but assumed it was full if they were having us park there. Also the movie at the beginning was idiotic. Waaaay better last year.

 Wanna do the tour next really good vibe

 I liked the event but I feel there were a lot of missed opportunities for more jump scares throughout the house. It should have been more scary. I loved the pitch black rooms and the actors were great. 3D room and black lights were also cool. Awesome playlist playing!! Just more scare please!! 😱

 What a great haunted house! Everyone in our party jumped, yelled and laughed! We did the RIP ticket so we got the mini tour and the haunted house and it was so worth it to be able to experience waverly that way!

 Very great mini tour, haunted house, and great seeing the renovations.

 I felt somewhat rushed but I understand why

 I love the place

 Our group had a great time!!

 You used to be able to go to the 3rd floor in theRIP tickets to the haunted house event but now you only get the 2nd 4th and 5th which are still good but I was looking forward to going to the 3rd floor who Jin my opinion is the best floor.

 Spooky and great tour guides + information

 The haunted house was good, but I was disappointed they didn't take better advantage of being in an old Sanatorium. If you blindfolded me and dropped me in this haunted house I would have no idea I was in a cool old Sanatorium because they covered it all up with generic wood walls.

 It’s always wonderful to see the building.

 We drove 4 hours and spent $120 and it was definitely not worth it. The mini tour was ridiculous. Not a lot of history, but "made up" stories. We were rushed from floor to floor. The haunted house was just LOUD and very rushed. The 3D part was sickening and then the bridge through the spinning tunnel was awful!. I was so very disappointed because I have wanted to visit The Waverly for a long time and finally able to make the trip and really wish I hadn't. Total Waste

 This is the second time I have brought my family to haunted attraction. The total experience was not only amazing, but buying tickets online was extremely easy.

 purchasing online is not "our thing". Wish this wasn't required

 it's by far the best haunted house i have visited

 There was a surprise fee for parking. The expense wasn’t the problem but the employee was difficult to see and appeared suspicious. As if they just showed up to he are and starting collecting money. Suggest mentioning a parking fee with purchase, proper reflective gear for safety and other form of employee identification.

 The guides were amazing.

 Highly recommend!

 Very good so fun

 it was good. Miss the old intro with a history lesson! The history is part of what makes it scary. Let too many people inside close together. I know the line can get long but kept running into a large group in front and the group behind ran into us.

 I normally don't write reviews. I feel that the general public needs to know. I purchased tickets online for the haunted house. When I got there, decided would pay the $5 parking fee with card, since did not have cash. She charged over $69.00. I left several messages and heard nothing back. Best advice, watch your bank accounts!!

 Very easy

 Very good tour very knowledgeable

 I was disappointed they didn't incorporate much of the lore into the experience. Would be more scary if you focus more on the haunted aspect of the building. Not scared at all. Also took at least 30 minutes just to park.

 I've been 3 times now, never disappointed.

 The actors were all phenomenal. The parking attendants were fabulous. The haunted house was really awesome, however, there was an employee who was following us who was extremely rude. At first she played it off that she was just ahead of her family and tagging along with us, but, then she started pushing us through and rushing us. It was extremely disappointing. We drove 7 hours to experience this attraction.

 We bought tickets in advance, not realizing that it is clearly either oversold or not equipped to handle parking. We sat in a line on the side of Dixie Highway for nearly 25 minutes. We knew there was a far longer wait ahead of us (hours) before reaching the gate and parking lot at Waverly Hills and decided to head back home to Lexington. If I buy a ticket in advance, I don’t want to wait until hours to get in to the attraction. Very poor setup.

 Long line to drive in but super quick once we got there. Haunted house was spooky and worth it!

 Things were a little confusing with the confirmation emails. In one part of the email it says you must print your tickets and in another part of the same email it says you can either print or show your phone. Luckily we could just show our phone. Also, the confirmation email said we had to be there before our alotted time but that wasn't the case. We just needed to be there anytime between 730 and midnight. Other than that everything went smoothly.

 The history was interesting. Could have had people spread out a little more going through.

 Wait times were a little long. RIP ticket prices are too expensive for what’s included.

 Absolutely Awesome! We made this part of our weekend getaway from out of state. We will be back to do the tour. Very reasonably priced as well!

 Really great experience

 The beginning needs better configuration. We was probably 10th line, send whole group to bleachers then said go inside so people who were last in line went in before us. Plus too may people going through together. But the HH itself was awesome

 Enjoyed the mini-tour and our guides did an excellent job explaining the floor we were on, and the stories behind the rooms. Although I did not experience any paranormal activity on this visit, I will definitely return.

 The black room where you can’t see really got me. I never get spooked but you got me more than once 😆 very well done

 Staff was very helpful and knowledgeable. Will definitely visit again for a daytime tour!

 Love the tour - very thorough and well organized and we felt like we were able to see the entire building.